You have selected

Sony Xperia Z5 - Android Nougat Sony Xperia Z5 - Android Nougat

Select another device

Sony Xperia Z5 - Android Nougat Device maintenance How to do a factory reset

Sony Xperia Z5 - Android Nougat
Sony Xperia Z5 - Android Nougat - Device maintenance - How to do a factory reset - Step 1
  • When certain applications no longer function properly or if your Sony Xperia Z5 is very slow, you can reset the device to its factory settings. This will reset the telephone to the settings it had when you first turned it on.
  • Please note: your Sony Xperia Z5 may request a security code, which, if necessary, can be found in the instructions of the Sony Xperia Z5. Make sure you have them at hand.
  • If you purchased a used device and do not know the code, you should ask the previous owner for it.
Sony Xperia Z5 - Android Nougat - Device maintenance - How to do a factory reset - Step 2
  • Please note: resetting the device will erase all data and settings on the device. If necessary, make a backup on your computer.
  • Select Next for step-by-step instructions to reset the Sony Xperia Z5 to factory settings.
Sony Xperia Z5 - Android Nougat - Device maintenance - How to do a factory reset - Step 3
  • Go to the Start screen.
  • Choose Apps.
Sony Xperia Z5 - Android Nougat - Device maintenance - How to do a factory reset - Step 4
  • Choose Settings.
Sony Xperia Z5 - Android Nougat - Device maintenance - How to do a factory reset - Step 5
  • Scroll down.
  • Choose Backup & reset.
Sony Xperia Z5 - Android Nougat - Device maintenance - How to do a factory reset - Step 6
  • Scroll down.
  • Optional: choose Back up my data and choose an option.
  • Choose Factory data reset.
Sony Xperia Z5 - Android Nougat - Device maintenance - How to do a factory reset - Step 7
  • Scroll down.
  • Choose RESET PHONE.
Sony Xperia Z5 - Android Nougat - Device maintenance - How to do a factory reset - Step 8
  • Choose ERASE EVERYTHING.
Sony Xperia Z5 - Android Nougat - Device maintenance - How to do a factory reset - Step 9
  • All data and settings saved on the Sony Xperia Z5 will be deleted.
  • The Sony Xperia Z5 will automatically reset and reboot.
Sony Xperia Z5 - Android Nougat - Device maintenance - How to do a factory reset - Step 10
  • The Sony Xperia Z5 has been reset.
Previous Step 1 of 10 Next