You have selected

Sony Xperia XZ - Android Nougat Sony Xperia XZ - Android Nougat

Select another device

Sony Xperia XZ - Android Nougat Device maintenance How to do a factory reset

Sony Xperia XZ - Android Nougat
Sony Xperia XZ - Android Nougat - Device maintenance - How to do a factory reset - Step 1
  • When certain applications no longer function properly or if your Sony Xperia XZ is very slow, you can reset the device to its factory settings. This will reset the telephone to the settings it had when you first turned it on.
  • Please note: your Sony Xperia XZ may request a security code, which, if necessary, can be found in the instructions of the Sony Xperia XZ. Make sure you have them at hand.
  • If you purchased a used device and do not know the code, you should ask the previous owner for it.
Sony Xperia XZ - Android Nougat - Device maintenance - How to do a factory reset - Step 2
  • Please note: resetting the device will erase all data and settings on the device. If necessary, make a backup on your computer.
  • Select Next for step-by-step instructions to reset the Sony Xperia XZ to factory settings.
Sony Xperia XZ - Android Nougat - Device maintenance - How to do a factory reset - Step 3
  • Go to the Start screen.
  • Choose Apps.
Sony Xperia XZ - Android Nougat - Device maintenance - How to do a factory reset - Step 4
  • Choose Settings.
Sony Xperia XZ - Android Nougat - Device maintenance - How to do a factory reset - Step 5
  • Scroll down.
  • Choose Backup & reset.
Sony Xperia XZ - Android Nougat - Device maintenance - How to do a factory reset - Step 6
  • Optional: choose Back up my data and choose an option.
Sony Xperia XZ - Android Nougat - Device maintenance - How to do a factory reset - Step 7
  • Scroll down.
  • Choose Factory data reset.
Sony Xperia XZ - Android Nougat - Device maintenance - How to do a factory reset - Step 8
  • Choose RESET PHONE.
Sony Xperia XZ - Android Nougat - Device maintenance - How to do a factory reset - Step 9
  • Choose ERASE EVERYTHING.
Sony Xperia XZ - Android Nougat - Device maintenance - How to do a factory reset - Step 10
  • All data and settings saved on the Sony Xperia XZ will be deleted.
  • The Sony Xperia XZ will automatically reset and reboot.
Sony Xperia XZ - Android Nougat - Device maintenance - How to do a factory reset - Step 11
  • The Sony Xperia XZ has been reset.
Previous Step 1 of 11 Next