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Sony Xperia XA1 Troubleshooter Internet and network coverage

Sony Xperia XA1
Sony Xperia XA1 - Troubleshooter - Internet and network coverage - Step 1

Do you need help setting up mobile Internet on your device?

  • The Sony Xperia XA1 should already have the correct settings to use mobile internet.
  • You can also configure them manually. See the below instructions.

Manual: Internet manual configuration

Sony Xperia XA1 - Troubleshooter - Internet and network coverage - Step 2

Do you need help setting up Wi-Fi on your device?

  • You can access the internet on your Sony Xperia XA1 via your mobile internet service, but also via a Wi-Fi connection.
  • To be able to connect to the Internet via a Wi-Fi network, this connection will have to be set up on your device. See the below instructions.

Manual: WiFi settings

Sony Xperia XA1 - Troubleshooter - Internet and network coverage - Step 3

Has flight mode been enabled?

  • The airplane mode will block all ways of connecting to other devices, including via phone, internet, etc.
  • If an aircraft symbol is shown in the status bar, this mode should be disabled. To do this, choose Apps > Settings > More and disable Aeroplane mode.
Sony Xperia XA1 - Troubleshooter - Internet and network coverage - Step 4

Has mobile data been disabled?

  • If mobile data has been disabled, you won’t be able to use mobile internet, e-mail and other data services.
  • To check this status, see the below instructions.

Manual: Disable Internet

Sony Xperia XA1 - Troubleshooter - Internet and network coverage - Step 5

Is your internet connection slow?

  • When your internet connection appears to be slow, you may have configured the wrong settings, or you are in an area with poor (3G/ 4G) coverage.
  • For instructions on how to configure internet on your Sony Xperia XA1, see the information below.

Manual: Internet manual configuration

Sony Xperia XA1 - Troubleshooter - Internet and network coverage - Step 6

Do you regularly lose your internet connection?

  • If you are experiencing regular loss of your internet connection, there may be a problem with the network coverage. This is probably the result of your location, for example a garage or concrete building. Test to see if a change of location helps.
  • If this fails, check the network coverage in your area.

Link: Coverage map

Sony Xperia XA1 - Troubleshooter - Internet and network coverage - Step 7

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Sony Xperia XA1 off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it. To do this, hold down the power and the volume up button simultaneously until the screen goes black.
  • See the below instructions.

Manual: Soft reset

Sony Xperia XA1 - Troubleshooter - Internet and network coverage - Step 8

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Sony Xperia XA1 - Troubleshooter - Internet and network coverage - Step 9

Have you tried a factory reset?

  • If the previous steps haven’t fixed your problem, try doing a factory reset.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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