You have selected

Sony Xperia XA1 Sony Xperia XA1

Select another device

Sony Xperia XA1 Troubleshooter E-mail, SMS, MMS

Sony Xperia XA1
Sony Xperia XA1 - Troubleshooter - E-mail, SMS, MMS - Step 1

Do you need help setting up e-mail on your device?

  • e-mail use requires an account with an e-mail provider. A data plan for mobile internet is recommended.
  • You need the password of the account in order to set up e-mail. If you do not know your password, you can request it from your e-mail provider.
  • For instructions on how to setup e-mail on your Sony Xperia XA1, see the information below.

Manual: Configure e-mail manually

Sony Xperia XA1 - Troubleshooter - E-mail, SMS, MMS - Step 2

Do you need help setting up MMS on your device?

  • This requires the correct APN to be configured. See the below instructions.

Manual: Manual configuration MMS

Sony Xperia XA1 - Troubleshooter - E-mail, SMS, MMS - Step 3

Did you check your mobile internet connection?

  • If there are problems with mobile internet, that could be the cause of problems with other services, such as e-mail.
  • Open your mobile browser and try to load www.skynet.be, for example.
  • If this fails, refer to the instructions below for the correct configuration of mobile internet.

Manual: Internet manual configuration

Sony Xperia XA1 - Troubleshooter - E-mail, SMS, MMS - Step 4

Did you check your e-mail settings?

  • If you receive error messages when using e-mail, there may be something wrong with the account settings. Check if this problem can be resolved by resetting the account.

Manual: Configure e-mail manually

Sony Xperia XA1 - Troubleshooter - E-mail, SMS, MMS - Step 5

What to do if the internet and e-mail settings are correct?

  • If the mobile internet works and you have followed the instructions for setting up e-mail, but you still get error messages, this may be to do with the services of your e-mail provider.
  • We would advise you to contact your e-mail provider for additional support in that case.
Sony Xperia XA1 - Troubleshooter - E-mail, SMS, MMS - Step 6

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Sony Xperia XA1 off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it. To do this, hold down the power and the volume up button simultaneously until the screen goes black.
  • See the below instructions.

Manual: Soft reset

Sony Xperia XA1 - Troubleshooter - E-mail, SMS, MMS - Step 7

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Sony Xperia XA1 - Troubleshooter - E-mail, SMS, MMS - Step 8

Have you tried a factory reset?

  • If the previous steps haven’t fixed your problem, try doing a factory reset.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

Previous Step 1 of 8 Next