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Sony Xperia XA1 Plus Troubleshooter Roaming and usage abroad

Sony Xperia XA1 Plus
Sony Xperia XA1 Plus - Troubleshooter - Roaming and usage abroad - Step 1

Do you not have mobile internet abroad?

  • Roaming may have been disabled on your device. Go to Apps > Settings > More > Mobile networks and enable Data roaming.
Sony Xperia XA1 Plus - Troubleshooter - Roaming and usage abroad - Step 2

Did you have mobile internet abroad, but it suddenly no longer works?

  • You may have reached the default data limit for data roaming, so that using mobile internet has been deactivated.
  • For information on this data limit, and how to enable or disable it, see the link below.

Link: Data limit when abroad

Sony Xperia XA1 Plus - Troubleshooter - Roaming and usage abroad - Step 3

Do you specifically not want to use mobile internet when abroad?

  • Ensure then that roaming has been disabled on your device. Go to Apps > Settings > More > Mobile networks > Data roaming to disable roaming.
Sony Xperia XA1 Plus - Troubleshooter - Roaming and usage abroad - Step 4

Are you experiencing problems calling or being called when abroad?

  • If you are experiencing problems making or receiving calls, there may be a problem with the network coverage. This is probably due to your location, for example a garage or concrete building. Test to see if a change of location helps.
  • If this fails, check the network coverage in your area, or see if changing networks helps. Read the instructions below for this.

Manual: Manually select a network

Sony Xperia XA1 Plus - Troubleshooter - Roaming and usage abroad - Step 5

How can I limit my internet costs when abroad?

  • You can limit the charges in several ways. Consult whichever of the following instructions applies.

Manual: Disable Internet

Sony Xperia XA1 Plus - Troubleshooter - Roaming and usage abroad - Step 6

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Sony Xperia XA1 Plus off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it. To do this, follow the instructions below.

Manual: Soft reset

Sony Xperia XA1 Plus - Troubleshooter - Roaming and usage abroad - Step 7

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Sony Xperia XA1 Plus - Troubleshooter - Roaming and usage abroad - Step 8

Have you tried a factory reset?

  • If the previous steps haven’t fixed your problem, try doing a factory reset.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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