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Sony Xperia XA Troubleshooter E-mail, SMS, MMS

Sony Xperia XA
Sony Xperia XA - Troubleshooter - E-mail, SMS, MMS - Step 1

Do you need help setting up e-mail on your device?

  • e-mail use requires an account with an e-mail provider. A data plan for mobile internet is recommended.
  • You need the password of the account in order to set up e-mail. If you do not know your password, you can request it from your e-mail provider.
  • For instructions on how to setup e-mail on your Xperia XA, see the information below.

Manual: Configure e-mail manually

Sony Xperia XA - Troubleshooter - E-mail, SMS, MMS - Step 2

Do you need help setting up MMS on your device?

  • This requires the correct APN to be configured. See the below instructions.

Manual: Manual configuration MMS

Sony Xperia XA - Troubleshooter - E-mail, SMS, MMS - Step 3

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Xperia XA off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it.
  • See the below instructions.

Manual: Soft reset

Sony Xperia XA - Troubleshooter - E-mail, SMS, MMS - Step 4

Did you check your mobile internet connection?

  • If there are problems with mobile internet, that could be the cause of problems with other services, such as e-mail.
  • Open your mobile browser and try to load www.skynet.be, for example.
  • If this fails, refer to the instructions below for the correct configuration of mobile internet.

Manual: Internet manual configuration

Sony Xperia XA - Troubleshooter - E-mail, SMS, MMS - Step 5

Did you check your e-mail settings?

  • If you receive error messages when using e-mail, there may be something wrong with the account settings. Check if this problem can be resolved by resetting the account.

Manual: Configure e-mail manually

Sony Xperia XA - Troubleshooter - E-mail, SMS, MMS - Step 6

What to do if the internet and e-mail settings are correct?

  • If the mobile internet works and you have followed the instructions for setting up e-mail, but you still get error messages, this may be to do with the services of your e-mail provider.
  • We would advise you to contact your e-mail provider for additional support in that case.
Sony Xperia XA - Troubleshooter - E-mail, SMS, MMS - Step 7

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Sony Xperia XA - Troubleshooter - E-mail, SMS, MMS - Step 8

Have you tried a factory reset?

  • If the preceding steps have not resolved your problem, try doing a so-called ‘factory reset’.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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