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Sony Xperia M5 Troubleshooter Calling and contacts

Sony Xperia M5
Sony Xperia M5 - Troubleshooter - Calling and contacts - Step 1

Do you need help configuring your telephone services settings?

  • You can configure a variety of phone-related settings to your own preference. To do this, choose the menu symbol > Phone > options symbol > Call settings.
Sony Xperia M5 - Troubleshooter - Calling and contacts - Step 2

Do you need help configuring your contacts settings?

  • Manage all settings for contacts-related topics via the menu symbol. Then choose Contacts > options symbol > Settings.
Sony Xperia M5 - Troubleshooter - Calling and contacts - Step 3

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Xperia M5 off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it.
  • See the below instructions.

Manual: Soft reset

Sony Xperia M5 - Troubleshooter - Calling and contacts - Step 4

Are you experiencing problems making and receiving calls?

  • If you are experiencing problems making or receiving calls, there may be a problem with the network coverage. This is probably due to your location, for example a garage or concrete building. Test to see if a change of location helps.
  • If this fails, check the network coverage in your area.

Link: Coverage map

Sony Xperia M5 - Troubleshooter - Calling and contacts - Step 5

Are you experiencing network coverage problems?

  • If your device fails to connect to the Proximus network automatically, we recommend you try it manually.
  • Note: Your device should connect to the network Proximus automatically. If the manual mode works but the automatic mode does not, please contact customer service.

Manual: Manually select a network

Sony Xperia M5 - Troubleshooter - Calling and contacts - Step 6

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Sony Xperia M5 - Troubleshooter - Calling and contacts - Step 7

Have you tried a factory reset?

  • If the preceding steps have not resolved your problem, try doing a so-called ‘factory reset’.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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