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Sony E6653 Xperia Z5 Troubleshooter Internet and network coverage

Sony E6653 Xperia Z5
Sony E6653 Xperia Z5 - Troubleshooter - Internet and network coverage - Step 1

Do you need help setting up mobile Internet on your device?

  • The Sony Xperia Z5 should already have the correct settings to use mobile internet.
  • You can also configure them manually. See the below instructions.

Manual: Internet manual configuration

Sony E6653 Xperia Z5 - Troubleshooter - Internet and network coverage - Step 2

Do you need help setting up Wi-Fi on your device?

  • You can access the internet on your Sony Xperia Z5 via your mobile internet service, but also via a Wi-Fi connection.
  • To be able to connect to the Internet via a Wi-Fi network, this connection will have to be set up on your device. See the below instructions.

Manual: WiFi settings

Sony E6653 Xperia Z5 - Troubleshooter - Internet and network coverage - Step 3

Has flight mode been enabled?

  • The airplane mode will block all ways of connecting to other devices, including via phone, internet, etc.
  • If an aircraft symbol is shown in the status bar, this mode should be disabled. To do this, choose Apps > Settings > More and disable Airplane mode.
Sony E6653 Xperia Z5 - Troubleshooter - Internet and network coverage - Step 4

Has mobile data been disabled?

  • If mobile data has been disabled, you won’t be able to use mobile internet, e-mail and other data services.
  • To check this status, see the below instructions.

Manual: Disable Internet

Sony E6653 Xperia Z5 - Troubleshooter - Internet and network coverage - Step 5

Is your internet connection slow?

  • When your internet connection appears to be slow, you may have configured the wrong settings, or you are in an area with poor (3G/ 4G) coverage.
  • For instructions on how to configure internet on your Sony Xperia Z5, see the information below.

Manual: Internet manual configuration

Sony E6653 Xperia Z5 - Troubleshooter - Internet and network coverage - Step 6

Do you regularly lose your internet connection?

  • If you are experiencing regular loss of your internet connection, there may be a problem with the network coverage. This is probably the result of your location, for example a garage or concrete building. Test to see if a change of location helps.
  • If this fails, check the network coverage in your area.

Link: Coverage map

Sony E6653 Xperia Z5 - Troubleshooter - Internet and network coverage - Step 7

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Sony Xperia Z5 off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it.
  • See the below instructions.

Manual: Soft reset

Sony E6653 Xperia Z5 - Troubleshooter - Internet and network coverage - Step 8

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Sony E6653 Xperia Z5 - Troubleshooter - Internet and network coverage - Step 9

Have you tried a factory reset?

  • If the previous steps haven’t fixed your problem, try doing a factory reset.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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