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Samsung J530F Galaxy J5 (2017) Troubleshooter Sounds and volume

Samsung J530F Galaxy J5 (2017)
Samsung J530F Galaxy J5 (2017) - Troubleshooter - Sounds and volume - Step 1

Does your device not produce any sound?

  • You might have turned the volume down completely.
  • You can check and adjust this via the menu by swiping up/down > Settings > Sounds and vibration > Volume.
Samsung J530F Galaxy J5 (2017) - Troubleshooter - Sounds and volume - Step 2

Do you need help configuring your sound settings?

  • You can configure the settings for all related topics via the menu by swiping up/down > Settings > Sounds and vibration.
Samsung J530F Galaxy J5 (2017) - Troubleshooter - Sounds and volume - Step 3

Are you experiencing problems using a portable speaker?

  • If you want to connect to a Bluetooth device such as a portable speaker, please refer to the instructions below.

Manual: Connect Bluetooth devices

Samsung J530F Galaxy J5 (2017) - Troubleshooter - Sounds and volume - Step 4

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Samsung Galaxy J5 (2017) off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it.
  • See the below instructions.

Manual: Soft reset

Samsung J530F Galaxy J5 (2017) - Troubleshooter - Sounds and volume - Step 5

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Samsung J530F Galaxy J5 (2017) - Troubleshooter - Sounds and volume - Step 6

Have you tried a factory reset?

  • If the previous steps haven’t fixed your problem, try doing a factory reset.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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