You have selected

Samsung Galaxy S6 edge+ - Android M Samsung Galaxy S6 edge+ - Android M

Select another device

Samsung Galaxy S6 edge+ - Android M Troubleshooter Sounds and volume

Samsung Galaxy S6 edge+ - Android M
Samsung Galaxy S6 edge+ - Android M - Troubleshooter - Sounds and volume - Step 1

Does your device not produce any sound?

  • Perhaps you have turned down the volume completely.
  • You can check this and modify it if necessary by pressing the volume buttons on the right-hand side of your device. The top one is louder, the bottom one is softer.
Samsung Galaxy S6 edge+ - Android M - Troubleshooter - Sounds and volume - Step 2

Do you need help configuring your sound settings?

  • You can configure the settings for all related topics via the menu. Choose Apps > Settings > Sounds and vibration.
Samsung Galaxy S6 edge+ - Android M - Troubleshooter - Sounds and volume - Step 3

Are you experiencing problems using a portable speaker?

  • If you are not getting any sound from your portable (Bluetooth) speaker, it may be necessary to re-connect.
  • If you want to connect to a Bluetooth device such as a portable speaker, please refer to the instructions below.
    Manual: Connect Bluetooth devices
Samsung Galaxy S6 edge+ - Android M - Troubleshooter - Sounds and volume - Step 4

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Samsung Galaxy S6 edge+ off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it. To do this, hold down the power and the volume down button simultaneously until the screen goes black.
Samsung Galaxy S6 edge+ - Android M - Troubleshooter - Sounds and volume - Step 5

Did you install the most recent device software?

Samsung Galaxy S6 edge+ - Android M - Troubleshooter - Sounds and volume - Step 6

Have you tried a factory reset?

  • If the preceding steps have not resolved your problem, try doing a so-called ‘factory reset’.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

Previous Step 1 of 6 Next