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Samsung Galaxy S6 - Android Nougat Troubleshooter Applications

Samsung Galaxy S6 - Android Nougat
Samsung Galaxy S6 - Android Nougat - Troubleshooter - Applications - Step 1

Have you got a Google Play Store account?

  • To download apps, you need an account for the Play Store.
  • For instructions on how to configure the Samsung Galaxy S6, see the information below.

Manual: Create and configure an account

Samsung Galaxy S6 - Android Nougat - Troubleshooter - Applications - Step 2

Has your account been deactivated, or have you lost your login details?

  • If you cannot remember your user name or password, please consult the Restore account page.

Link: Account restore page

Samsung Galaxy S6 - Android Nougat - Troubleshooter - Applications - Step 3

Combination of user name and password incorrect?

  • If you keep getting error messages that your username and password don’t match, you might have enabled authentication in two steps. What does this actually mean?

Link: About authentication in two steps

Samsung Galaxy S6 - Android Nougat - Troubleshooter - Applications - Step 4

Do you have insufficient memory available for apps?

  • You can move apps to a different location (e.g. a memory card if you have one), or clear space by deleting one or more apps.
  • Both can be done from Apps > Settings > Apps.
Samsung Galaxy S6 - Android Nougat - Troubleshooter - Applications - Step 5

Have you checked for app updates?

  • If you are experiencing problems with a specific app, we advise you to check for app updates.
  • Open Play Store for this, choose the list symbol and go to My apps & games. Choose the app concerned to see whether you can UPDATE it.
Samsung Galaxy S6 - Android Nougat - Troubleshooter - Applications - Step 6

Are you having problems with a specific app or in-app purchases?

  • To provide feedback or request assistance for an app, please contact the developer.
  • Open Play Store for this, choose the list symbol and go to My apps & games. Choose the app concerned and scroll down to the DEVELOPER section. You will find the contact details here.
Samsung Galaxy S6 - Android Nougat - Troubleshooter - Applications - Step 7

Are you looking for a refund?

  • Many Android apps are free, but some you have to pay for. You might also have to pay for extra content or services.
  • If you are dissatisfied with your purchase and would like a refund, please contact the Android support team.

Link: Contact support team

Samsung Galaxy S6 - Android Nougat - Troubleshooter - Applications - Step 8

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Samsung Galaxy S6 off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it.
  • See the below instructions.

Manual: Soft reset

Samsung Galaxy S6 - Android Nougat - Troubleshooter - Applications - Step 9

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Samsung Galaxy S6 - Android Nougat - Troubleshooter - Applications - Step 10

Have you tried a factory reset?

  • If the previous steps haven’t fixed your problem, try doing a factory reset.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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