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Samsung Galaxy J7 (2017) Troubleshooter Battery usage

Samsung Galaxy J7 (2017)
Samsung Galaxy J7 (2017) - Troubleshooter - Battery usage - Step 1

Do you want to know how much battery power you have left?

  • You can find the battery’s status details by swiping up/down > Settings > Device maintenance > Battery.
Samsung Galaxy J7 (2017) - Troubleshooter - Battery usage - Step 2

Do you want to know how much battery power your apps use?

  • To see how much power your apps use, swipe up/down > Settings > Device maintenance > Battery > BATTERY USAGE.
Samsung Galaxy J7 (2017) - Troubleshooter - Battery usage - Step 3

Do you have a power consumption problem with specific apps?

  • If you have problems with an app that drains your battery, you can force close it.
  • From the Apps menu (accessible by swiping up/down > Settings > Apps), choose one of the app status bars and choose FORCE STOP.
  • Note: This does not work for all apps and services, and when you stop some of them, your device may (temporarily) stop working properly. So be careful which app you stop.
Samsung Galaxy J7 (2017) - Troubleshooter - Battery usage - Step 4

Is it taking very long to charge your battery?

  • Charging your device using a USB cable connected to laptop, for example, takes a lot longer than charging via an adapter.
  • Use the adapter that is supplied with the device for maximum charging performance.
Samsung Galaxy J7 (2017) - Troubleshooter - Battery usage - Step 5

Is your battery not charging at all?

  • If your device is not charging at all, test to see what happens when you try to charge using a USB cable or a different adapter.
  • If nothing works, then perhaps your device has a hardware problem.
Samsung Galaxy J7 (2017) - Troubleshooter - Battery usage - Step 6

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Samsung Galaxy J7 (2017) off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it.
  • See the below instructions.

Manual: Soft reset

Samsung Galaxy J7 (2017) - Troubleshooter - Battery usage - Step 7

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Samsung Galaxy J7 (2017) - Troubleshooter - Battery usage - Step 8

Have you tried a factory reset?

  • If the previous steps haven’t fixed your problem, try doing a factory reset.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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