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Samsung Galaxy J7 (2016) (J710) Samsung Galaxy J7 (2016) (J710)

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Samsung Galaxy J7 (2016) (J710) Troubleshooter Touchscreen and buttons

Samsung Galaxy J7 (2016) (J710)
Samsung Galaxy J7 (2016) (J710) - Troubleshooter - Touchscreen and buttons - Step 1

Do you need help configuring your entry settings?

  • You can configure the settings for all related topics via the menu. Choose Apps > Settings > Language and input.
Samsung Galaxy J7 (2016) (J710) - Troubleshooter - Touchscreen and buttons - Step 2

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Galaxy J7 off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it.
  • See the below instructions.

Manual: Soft reset

Samsung Galaxy J7 (2016) (J710) - Troubleshooter - Touchscreen and buttons - Step 3

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Samsung Galaxy J7 (2016) (J710) - Troubleshooter - Touchscreen and buttons - Step 4

Have you tried a factory reset?

  • If the preceding steps have not resolved your problem, try doing a so-called ‘factory reset’.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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