You have selected

Nokia Lumia 520 Nokia Lumia 520

Select another device

Nokia Lumia 520 Device maintenance Soft reset (forced reboot)

Nokia Lumia 520
Nokia Lumia 520 - Device maintenance - Soft reset (forced reboot) - Step 1
  • If your Nokia Lumia 520 doesn’t appear to be working completely as it should, you can solve this in many cases by turning your device off and then on again, or giving it a so-called ‘soft reset’.
  • With a soft reset, the operating system is rebooted and all services reloaded.
  • If you use this method of resetting, all your personal data, files and apps on the device will remain unchanged.
  • Choose Next for step-by-step instructions.
Nokia Lumia 520 - Device maintenance - Soft reset (forced reboot) - Step 2
  • To reboot the Nokia Lumia 520, press and hold the power button and the volume down button on the side of the Nokia Lumia 520 until the screen turns off.
Nokia Lumia 520 - Device maintenance - Soft reset (forced reboot) - Step 3
  • The Nokia Lumia 520 will automatically reboot.
Nokia Lumia 520 - Device maintenance - Soft reset (forced reboot) - Step 4
  • If this screen appears, enter the pincode.
  • If this screen does not appear, skip the next step.
Nokia Lumia 520 - Device maintenance - Soft reset (forced reboot) - Step 5
  • Choose enter.
Nokia Lumia 520 - Device maintenance - Soft reset (forced reboot) - Step 6
  • The Nokia Lumia 520 has been rebooted.
Nokia Lumia 520 - Device maintenance - Soft reset (forced reboot) - Step 7
  • If the problem persists, try using a so-called ‘hard reset’ to solve the problem.
  • With a hard reset, the device is reset to the factory settings.
  • Note: In contrast to a soft reset, with the hard reset all your personal data, files and apps on the device will be lost.
Previous Step 1 of 7 Next