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Nokia 3310 Troubleshooter Internet and network coverage

Nokia 3310
Nokia 3310 - Troubleshooter - Internet and network coverage - Step 1

Do you need help setting up mobile Internet on your device?

  • The Nokia 3310 should already have the correct settings to use mobile internet.
  • You can also configure them manually. See the below instructions.

Manual: Internet manual configuration

Nokia 3310 - Troubleshooter - Internet and network coverage - Step 2

Is your internet connection slow?

  • When your internet connection appears to be slow, you may have configured the wrong settings, or you are in an area with poor (3G/ 4G) coverage.
  • For instructions on how to configure internet on your Nokia 3310, see the information below.

Manual: Internet manual configuration

Nokia 3310 - Troubleshooter - Internet and network coverage - Step 3

Do you regularly lose your internet connection?

  • If you are experiencing regular loss of your internet connection, there may be a problem with the network coverage. This is probably the result of your location, for example a garage or concrete building. Test to see if a change of location helps.
  • If this fails, check the network coverage in your area.

Link: Coverage map

Nokia 3310 - Troubleshooter - Internet and network coverage - Step 4

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Nokia 3310 off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it. To do this, remove the battery, re-insert it and restart your Nokia 3310.
Nokia 3310 - Troubleshooter - Internet and network coverage - Step 5

Have you tried a factory reset?

  • If the previous steps haven’t fixed your problem, try doing a factory reset.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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