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Nokia 216 Troubleshooter Internet and network coverage

Nokia 216
Nokia 216 - Troubleshooter - Internet and network coverage - Step 1

Do you need help setting up mobile Internet on your device?

  • The Nokia 216 should already have the correct settings to use mobile internet.
  • You can also configure them manually. See the below instructions.

Manual: Internet manual configuration

Nokia 216 - Troubleshooter - Internet and network coverage - Step 2

Has flight mode been enabled?

  • The airplane mode will block all ways of connecting to other devices, including via phone, internet, etc.
  • If an aircraft symbol is shown in the status bar, this mode should be disabled. To do this, press the Menu key, select the settings symbol and press the Choose key. Then select Connectivity > press the Choose key > select Flight mode > press the Choose key > select Off and press the Choose key.
Nokia 216 - Troubleshooter - Internet and network coverage - Step 3

Has mobile data been disabled?

  • If mobile data has been disabled, you won’t be able to use mobile internet, e-mail and other data services.
  • To check this status, see the below instructions.

Manual: Disable Internet

Nokia 216 - Troubleshooter - Internet and network coverage - Step 4

Is your internet connection slow?

  • When your internet connection appears to be slow, you may have configured the wrong settings, or you are in an area with poor (3G/ 4G) coverage.
  • For instructions on how to configure internet on your Nokia 216, see the information below.

Manual: Internet manual configuration

Nokia 216 - Troubleshooter - Internet and network coverage - Step 5

Do you regularly lose your internet connection?

  • If you are experiencing regular loss of your internet connection, there may be a problem with the network coverage. This is probably the result of your location, for example a garage or concrete building. Test to see if a change of location helps.
  • If this fails, check the network coverage in your area.

Link: Coverage map

Nokia 216 - Troubleshooter - Internet and network coverage - Step 6

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Nokia 216 off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it. To do this, remove the battery, re-insert it and restart your Nokia 216.
Nokia 216 - Troubleshooter - Internet and network coverage - Step 7

Have you tried a factory reset?

  • If the previous steps haven’t fixed your problem, try doing a factory reset.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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