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Microsoft Lumia 950 XL Microsoft Lumia 950 XL

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Microsoft Lumia 950 XL Troubleshooter WiFi/Bluetooth

Microsoft Lumia 950 XL
Microsoft Lumia 950 XL - Troubleshooter - WiFi/Bluetooth - Step 1

Are you experiencing a low Wi-Fi speed and/or hesitations in your connection?

  • It’s then advisable to optimise your Wi-Fi connection.
  • For information on how to improve your Wi-Fi connection in just a few easy steps, see the link below.

Link: Optimise your Wi-Fi connection

Microsoft Lumia 950 XL - Troubleshooter - WiFi/Bluetooth - Step 2

Do you need help setting up Wi-Fi on your device?

  • If you want to know how to connect to a Wi-Fi network for mobile internet, please refer to the instructions below.

Manual: WiFi settings

Microsoft Lumia 950 XL - Troubleshooter - WiFi/Bluetooth - Step 3

Do you need help setting up a Bluetooth connection?

  • If you want to connect to a Bluetooth device such as a portable speaker, please refer to the instructions below.

Manual: connect Bluetooth devices

Microsoft Lumia 950 XL - Troubleshooter - WiFi/Bluetooth - Step 4

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Microsoft Lumia 950 XL off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it. To do this, hold down the power and the volume down button simultaneously until the screen goes black.
Microsoft Lumia 950 XL - Troubleshooter - WiFi/Bluetooth - Step 5

Are your experiencing problems ‘finding’ other Bluetooth devices?

  • To be able to connect to another Bluetooth device, you must make sure that it is ‘visible’.
  • Check the status of your Microsoft Lumia 950 XL by scrolling right from the Start screen. Then choose Settings > Bluetooth.
Microsoft Lumia 950 XL - Troubleshooter - WiFi/Bluetooth - Step 6

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Microsoft Lumia 950 XL - Troubleshooter - WiFi/Bluetooth - Step 7

Have you tried a factory reset?

  • If the preceding steps have not resolved your problem, try doing a so-called ‘factory reset’.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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