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Microsoft Lumia 950 XL Microsoft Lumia 950 XL

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Microsoft Lumia 950 XL Troubleshooter Touchscreen and buttons

Microsoft Lumia 950 XL
Microsoft Lumia 950 XL - Troubleshooter - Touchscreen and buttons - Step 1

Do you need help configuring your entry settings?

  • You can set this by scrolling right from the Start screen and then choosing Settings > keyboard.
Microsoft Lumia 950 XL - Troubleshooter - Touchscreen and buttons - Step 2

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Microsoft Lumia 950 XL off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it. To do this, hold down the power and the volume down button simultaneously until the screen goes black.
Microsoft Lumia 950 XL - Troubleshooter - Touchscreen and buttons - Step 3

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Microsoft Lumia 950 XL - Troubleshooter - Touchscreen and buttons - Step 4

Have you tried a factory reset?

  • If the preceding steps have not resolved your problem, try doing a so-called ‘factory reset’.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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