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Microsoft Lumia 650 Troubleshooter Battery usage

Microsoft Lumia 650
Microsoft Lumia 650 - Troubleshooter - Battery usage - Step 1

Do you want to know how much battery power you have left?

  • You can find the battery’s status details by scrolling right from the Start screen. Then choose Settings > System > Battery saver.
Microsoft Lumia 650 - Troubleshooter - Battery usage - Step 2

Do you want to know how much battery power your apps use?

  • You can find the battery’s status details by scrolling right from the Start screen. Then choose Settings > System > Battery saver.
Microsoft Lumia 650 - Troubleshooter - Battery usage - Step 3

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Lumia 650 off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it. To do this, hold down the power and the volume down button simultaneously until the screen goes black.
Microsoft Lumia 650 - Troubleshooter - Battery usage - Step 4

Do you want to report a battery problem for a specific app?

  • To report a problem with an app, consult the Microsoft support page.

Link: Microsoft support-page

Microsoft Lumia 650 - Troubleshooter - Battery usage - Step 5

Is it taking very long to charge your battery?

  • Charging your device using a USB cable connected to for example a laptop, takes a lot longer than charging via an adapter.
  • Use the adapter that is supplied with the device for maximum charging performance.
Microsoft Lumia 650 - Troubleshooter - Battery usage - Step 6

Is your battery not charging at all?

  • If your device is not charging at all, test to see what happens when you try to charge using a USB cable or a different adapter.
  • If nothing works, then perhaps your device has a hardware problem.
Microsoft Lumia 650 - Troubleshooter - Battery usage - Step 7

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Microsoft Lumia 650 - Troubleshooter - Battery usage - Step 8

Have you tried a factory reset?

  • If the preceding steps have not resolved your problem, try doing a so-called ‘factory reset’.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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