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Microsoft Lumia 550 Device maintenance Soft reset (forced reboot)

Microsoft Lumia 550
Microsoft Lumia 550 - Device maintenance - Soft reset (forced reboot) - Step 1
  • If your Microsoft Lumia 550 doesn’t appear to be working completely as it should, you can solve this in many cases by turning your device off and then on again, or giving it a so-called ‘soft reset’.
  • With a soft reset, the operating system is rebooted and all services reloaded.
  • If you use this method of resetting, all your personal data, files and apps on the device will remain unchanged.
  • Choose Next for step-by-step instructions.
Microsoft Lumia 550 - Device maintenance - Soft reset (forced reboot) - Step 2
  • To reboot the Microsoft Lumia 550, press and hold the power button and the volume up button on the side of the Microsoft Lumia 550 until the screen turns off.
Microsoft Lumia 550 - Device maintenance - Soft reset (forced reboot) - Step 3
  • The Microsoft Lumia 550 will automatically reboot.
Microsoft Lumia 550 - Device maintenance - Soft reset (forced reboot) - Step 4
  • If this screen appears, enter the pincode.
  • If this screen does not appear, skip the next step.
Microsoft Lumia 550 - Device maintenance - Soft reset (forced reboot) - Step 5
  • Choose Enter.
Microsoft Lumia 550 - Device maintenance - Soft reset (forced reboot) - Step 6
  • The Microsoft Lumia 550 has been rebooted.
Microsoft Lumia 550 - Device maintenance - Soft reset (forced reboot) - Step 7
  • If the problem persists, try using a so-called ‘hard reset’ to solve the problem.
  • With a hard reset, the device is reset to the factory settings.
  • Note: In contrast to a soft reset, with the hard reset all your personal data, files and apps on the device will be lost.
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