You have selected

Microsoft Lumia 532 Microsoft Lumia 532

Select another device

Microsoft Lumia 532 Troubleshooter Device slow or frozen

Microsoft Lumia 532
Microsoft Lumia 532 - Troubleshooter - Device slow or frozen - Step 1

Are you experiencing problems unlocking your device?

  • If you have made too many attempts to unlock your phone, or have forgotten the code, the device will have to be reset completely.
  • Release them when the telephone vibrates and then immediately press and hold the volume-down button until the phone’s screen shows an exclamation mark (!). Then release the volume-down button.
  • Then press the volume buttons and power button in this order: volume up, volume down, power on/off and volume down.
Microsoft Lumia 532 - Troubleshooter - Device slow or frozen - Step 2

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Microsoft Lumia 532 off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it. To do this, hold down the power and the volume down button simultaneously until the screen goes black.
Microsoft Lumia 532 - Troubleshooter - Device slow or frozen - Step 3

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if is a new version of your software is available.

Manual: Install software update

Microsoft Lumia 532 - Troubleshooter - Device slow or frozen - Step 4

Have you tried a factory reset?

  • If the preceding steps have not resolved your problem, try doing a so-called ‘factory reset’.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

Previous Step 1 of 4 Next