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LG K10 4G K420 Troubleshooter Battery usage

LG K10 4G K420
LG K10 4G K420 - Troubleshooter - Battery usage - Step 1

Do you want to know how much battery power you have left?

  • You can find the battery’s status details via the menu symbol > Settings > General > Battery & power saving.
LG K10 4G K420 - Troubleshooter - Battery usage - Step 2

Do you want to know how much battery power your apps use?

  • To see how much power your apps use, choose the menu symbol > Settings > General > Battery & power saving.
LG K10 4G K420 - Troubleshooter - Battery usage - Step 3

Do you have a power consumption problem with specific apps?

  • If you have problems with an app that drains your battery, you can force close it.
  • From the Battery & power saving menu (accessible via the menu symbol > Settings > General), choose one of the app status bars and choose Force stop.
  • Note: This does not work for all apps and services, and when you stop some of them, your device may (temporarily) stop working properly. So be careful which app you stop.
LG K10 4G K420 - Troubleshooter - Battery usage - Step 4

Is it taking very long to charge your battery?

  • Charging your device using a USB cable connected to for example a laptop, takes a lot longer than charging via an adapter.
  • Use the adapter that is supplied with the device for maximum charging performance.
LG K10 4G K420 - Troubleshooter - Battery usage - Step 5

Is your battery not charging at all?

  • If your device is not charging at all, test to see what happens when you try to charge using a USB cable or a different adapter.
  • If nothing works, then perhaps your device has a hardware problem.
LG K10 4G K420 - Troubleshooter - Battery usage - Step 6

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your K10 4G off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it. To do this, remove the battery, re-insert it and restart your K10 4G.
LG K10 4G K420 - Troubleshooter - Battery usage - Step 7

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

LG K10 4G K420 - Troubleshooter - Battery usage - Step 8

Have you tried a factory reset?

  • If the preceding steps have not resolved your problem, try doing a so-called ‘factory reset’.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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