You have selected

LG Google Nexus 5X LG Google Nexus 5X

Select another device

LG Google Nexus 5X Troubleshooter Applications

LG Google Nexus 5X
LG Google Nexus 5X - Troubleshooter - Applications - Step 1

Have you not yet configured an account for the use of the Play Store?

  • To download apps, you need an account for the Play Store.
  • For instructions on how to configure the LG Google Nexus 5X, see the information below.

Manual: Create and configure an account

LG Google Nexus 5X - Troubleshooter - Applications - Step 2

Has your account been deactivated, or have you lost your login details?

  • If you cannot remember your user name or password, please consult the Restore account page.

Link: Account restore page

LG Google Nexus 5X - Troubleshooter - Applications - Step 3

Combination of user name and password incorrect?

LG Google Nexus 5X - Troubleshooter - Applications - Step 4

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your LG Google Nexus 5X off, reboot it and check whether the problem has been solved.
LG Google Nexus 5X - Troubleshooter - Applications - Step 5

Do you have insufficient memory available for apps?

  • You can move apps to a different location (e.g. a memory card if you have one), or clear space by deleting one or more apps.
  • Both can be done from the menu symbol > Settings > General > Apps.
LG Google Nexus 5X - Troubleshooter - Applications - Step 6

Have you checked for app updates?

  • If you are experiencing problems with a specific app, we advise you to check for app updates.
  • Open Play Store for this, choose the list symbol and go to My apps. Choose the app concerned to see whether you can UPDATE it.
LG Google Nexus 5X - Troubleshooter - Applications - Step 7

Are you having problems with a specific app or in-app purchases?

  • To provide feedback or request assistance for an app, please contact the developer.
  • Open Play Store for this, choose the list symbol and go to My apps. Choose the app concerned and scroll down to the DEVELOPER section. You will find the contact details here.
LG Google Nexus 5X - Troubleshooter - Applications - Step 8

Are you looking for a refund?

  • Many Android apps are free, but some are paid for. Additional content or services may also be paid for.
  • If you are dissatisfied with your purchase and would like a refund, please contact the Android support team.

Link: Contact support team

LG Google Nexus 5X - Troubleshooter - Applications - Step 9

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

LG Google Nexus 5X - Troubleshooter - Applications - Step 10

Have you tried a factory reset?

  • If the preceding steps have not resolved your problem, try doing a so-called ‘factory reset’.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

Previous Step 1 of 10 Next