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Huawei Y5 Troubleshooter Sounds and volume

Huawei Y5
Huawei Y5 - Troubleshooter - Sounds and volume - Step 1

Does your device not produce any sound?

  • Perhaps you have turned down the volume completely.
  • You can check this and modify it if necessary by pressing the volume buttons on the right-hand side of your device. The top one is louder, the bottom one is softer.
Huawei Y5 - Troubleshooter - Sounds and volume - Step 2

Do you need help configuring your sound settings?

  • You can configure the settings for all related topics via the menu. Choose Settings > Sound.
Huawei Y5 - Troubleshooter - Sounds and volume - Step 3

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Y5 off, reboot it and check whether the problem has been solved.
Huawei Y5 - Troubleshooter - Sounds and volume - Step 4

Are you experiencing problems using a portable speaker?

  • If you are not getting any sound from your portable (Bluetooth) speaker, it may be necessary to re-connect.
  • If you want to connect to a Bluetooth device such as a portable speaker, please refer to the instructions below.

Manual: connect Bluetooth devices

Huawei Y5 - Troubleshooter - Sounds and volume - Step 5

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Software update

Huawei Y5 - Troubleshooter - Sounds and volume - Step 6

Have you tried a factory reset?

  • If the preceding steps have not resolved your problem, try doing a so-called ‘factory reset’.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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