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Huawei P9 Device maintenance Soft reset (forced reboot)

Huawei P9
Huawei P9 - Device maintenance - Soft reset (forced reboot) - Step 1
  • If your Huawei P9 doesn’t appear to be working completely as it should, you can solve this in many cases by turning your device off and then on again, or giving it a so-called ‘soft reset’.
  • With a soft reset, the operating system is rebooted and all services reloaded.
  • If you use this method of resetting, all your personal data, files and apps on the device will remain unchanged.
  • Choose Next for step-by-step instructions.
Huawei P9 - Device maintenance - Soft reset (forced reboot) - Step 2
  • To reboot the Huawei P9, press and hold the power button on the side of the Huawei P9 until the screen turns off.
Huawei P9 - Device maintenance - Soft reset (forced reboot) - Step 3
  • The Huawei P9 will automatically reboot.
Huawei P9 - Device maintenance - Soft reset (forced reboot) - Step 4
  • If this screen appears, enter the pincode and choose the enter key.
  • If this screen does not appear, go to the next step.
Huawei P9 - Device maintenance - Soft reset (forced reboot) - Step 5
  • The Huawei P9 has been rebooted.
Huawei P9 - Device maintenance - Soft reset (forced reboot) - Step 6
  • If the problem persists, try using a so-called ‘hard reset’ to solve the problem.
  • With a hard reset, the device is reset to the factory settings.
  • Note: In contrast to a soft reset, with the hard reset all your personal data, files and apps on the device will be lost.
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