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Huawei Mate 10 Pro Device maintenance Soft reset (forced reboot)

Huawei Mate 10 Pro
Huawei Mate 10 Pro - Device maintenance - Soft reset (forced reboot) - Step 1
  • If your Huawei Mate 10 Pro doesn’t appear to be working completely as it should, you can solve this in many cases by turning your device off and then on again, or giving it a so-called ‘soft reset’.
  • With a soft reset, the operating system is rebooted and all services reloaded.
  • If you use this method of resetting, all your personal data, files and apps on the device will remain unchanged.
  • Choose Next for step-by-step instructions.
Huawei Mate 10 Pro - Device maintenance - Soft reset (forced reboot) - Step 2
  • To reboot the Huawei Mate 10 Pro, press and hold the power button on the side of the Huawei Mate 10 Pro until the screen turns off.
Huawei Mate 10 Pro - Device maintenance - Soft reset (forced reboot) - Step 3
  • The Huawei Mate 10 Pro will automatically reboot.
Huawei Mate 10 Pro - Device maintenance - Soft reset (forced reboot) - Step 4
  • If this screen appears, enter the pincode and choose OK.
  • If this screen does not appear, go to the next step.
Huawei Mate 10 Pro - Device maintenance - Soft reset (forced reboot) - Step 5
  • If this screen appears, swipe your finger over the screen to unlock it.
  • If this screen does not appear, go to the next step.
Huawei Mate 10 Pro - Device maintenance - Soft reset (forced reboot) - Step 6
  • The Huawei Mate 10 Pro has been rebooted.
Huawei Mate 10 Pro - Device maintenance - Soft reset (forced reboot) - Step 7
  • If the problem persists, try using a so-called ‘hard reset’ to solve the problem.
  • With a hard reset, the device is reset to the factory settings.
  • Note: In contrast to a soft reset, with the hard reset all your personal data, files and apps on the device will be lost.
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