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HTC One M9 Troubleshooter Internet and network coverage

HTC One M9
HTC One M9 - Troubleshooter - Internet and network coverage - Step 1

Do you need help setting up mobile Internet on your device?

  • In principle, the HTC One M9 is automatically provided with the correct settings for the use of mobile internet.
  • You can also configure them manually. See the below instructions.

Manual: Internet manual configuration

HTC One M9 - Troubleshooter - Internet and network coverage - Step 2

Do you need help setting up Wi-Fi on your device?

  • You can access the internet on your HTC One M9 via your mobile internet service, but also via a Wi-Fi connection.
  • To be able to connect to the Internet via a Wi-Fi network, this connection will have to be set up on your device. See the below instructions.

Manual: WiFi settings

HTC One M9 - Troubleshooter - Internet and network coverage - Step 3

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your HTC One M9 off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it. To do this, hold down the power and the volume up button simultaneously until the screen goes black.
HTC One M9 - Troubleshooter - Internet and network coverage - Step 4

Has flight mode been enabled?

  • The airplane mode will block all ways of connecting to other devices, including via phone, internet, etc.
  • If an aircraft symbol is shown in the status bar, this mode should be disabled. To do this, choose the menu symbol > Settings and disable Airplane mode.
HTC One M9 - Troubleshooter - Internet and network coverage - Step 5

Has mobile data been disabled?

  • If data access via the mobile network has been disabled, it is not possible to use mobile internet, e-mail and other data services.
  • To check this status, choose the menu symbol > Settings > Mobile data.
HTC One M9 - Troubleshooter - Internet and network coverage - Step 6

Is your internet connection slow?

  • When your internet connection appears to be slow, you may have configured the wrong settings, or you are in an area with poor (3G/ 4G) coverage.
  • For instructions on how to configure internet on your HTC One M9, see the information below.

Manual: Internet manual configuration

HTC One M9 - Troubleshooter - Internet and network coverage - Step 7

Do you regularly lose your internet connection?

  • If you are experiencing regular loss of your internet connection, there may be a problem with the network coverage. This is probably the result of your location, for example a garage or concrete building. Test to see if a change of location helps.
  • If this fails, check the network coverage in your area.

Link: Coverage map

HTC One M9 - Troubleshooter - Internet and network coverage - Step 8

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if is a new version of your software is available.

Manual: Install software update

HTC One M9 - Troubleshooter - Internet and network coverage - Step 9

Have you tried a factory reset?

  • If the preceding steps have not resolved your problem, try doing a so-called ‘factory reset’.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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