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HTC One M9 Device maintenance Soft reset (forced reboot)

HTC One M9
HTC One M9 - Device maintenance - Soft reset (forced reboot) - Step 1
  • If your HTC One M9 doesn’t appear to be working completely as it should, you can solve this in many cases by turning your device off and then on again, or giving it a so-called ‘soft reset’.
  • With a soft reset, the operating system is rebooted and all services reloaded.
  • If you use this method of resetting, all your personal data, files and apps on the device will remain unchanged.
  • Choose Next for step-by-step instructions.
HTC One M9 - Device maintenance - Soft reset (forced reboot) - Step 2
  • To reboot the HTC One M9, press and hold the power button and the volume up button on the side of the HTC One M9 until the screen turns off.
HTC One M9 - Device maintenance - Soft reset (forced reboot) - Step 3
  • The HTC One M9 will automatically reboot.
HTC One M9 - Device maintenance - Soft reset (forced reboot) - Step 4
  • If this screen appears, enter the pincode and choose OK.
  • If this screen does not appear, go to the next step.
HTC One M9 - Device maintenance - Soft reset (forced reboot) - Step 5
  • The HTC One M9 has been rebooted.
HTC One M9 - Device maintenance - Soft reset (forced reboot) - Step 6
  • If the problem persists, try using a so-called ‘hard reset’ to solve the problem.
  • With a hard reset, the device is reset to the factory settings.
  • Note: In contrast to a soft reset, with the hard reset all your personal data, files and apps on the device will be lost.
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