You have selected

HTC 10 Device maintenance Soft reset (forced reboot)

HTC 10
HTC 10 - Device maintenance - Soft reset (forced reboot) - Step 1
  • If your HTC 10 doesn’t appear to be working completely as it should, you can solve this in many cases by turning your device off and then on again, or giving it a so-called ‘soft reset’.
  • With a soft reset, the operating system is rebooted and all services reloaded.
  • If you use this method of resetting, all your personal data, files and apps on the device will remain unchanged.
  • Choose Next for step-by-step instructions.
HTC 10 - Device maintenance - Soft reset (forced reboot) - Step 2
  • To reboot the HTC 10, press and hold the power button and the volume down button on the side of the HTC 10 until the screen turns off.
HTC 10 - Device maintenance - Soft reset (forced reboot) - Step 3
  • The HTC 10 will automatically reboot.
HTC 10 - Device maintenance - Soft reset (forced reboot) - Step 4
  • If this screen appears, enter the pincode and choose OK.
  • If this screen does not appear, go to the next step.
HTC 10 - Device maintenance - Soft reset (forced reboot) - Step 5
  • If this screen appears, drag the lock symbol up to unlock it.
  • If this screen does not appear, go to the next step.
HTC 10 - Device maintenance - Soft reset (forced reboot) - Step 6
  • The HTC 10 has been rebooted.
HTC 10 - Device maintenance - Soft reset (forced reboot) - Step 7
  • If the problem persists, try using a so-called ‘hard reset’ to solve the problem.
  • With a hard reset, the device is reset to the factory settings.
  • Note: In contrast to a soft reset, with the hard reset all your personal data, files and apps on the device will be lost.
Previous Step 1 of 7 Next