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Apple iPhone 6s Plus Troubleshooter Sounds and volume

Apple iPhone 6s Plus
Apple iPhone 6s Plus - Troubleshooter - Sounds and volume - Step 1

Does your device not produce any sound?

  • Perhaps you have turned down the volume completely.
  • You can check this and modify it if necessary through the Control Panel.
  • This screen can be called up at any time by swiping your finger upwards from the bottom of the screen.
  • The volume adjustment is recognisable by the slider with speakers at both ends. Left is mute, right is loud.
Apple iPhone 6s Plus - Troubleshooter - Sounds and volume - Step 2

Do you need help configuring your sound settings?

  • You can configure the settings for all related topics via the menu. Choose Settings > Sounds.
Apple iPhone 6s Plus - Troubleshooter - Sounds and volume - Step 3

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Apple iPhone 6s Plus off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force the reboot. Press the power button and the central key simultaniously, and hold these until the screen turns off.
Apple iPhone 6s Plus - Troubleshooter - Sounds and volume - Step 4

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if is a new version of your software is available.

Manual: Install software update

Apple iPhone 6s Plus - Troubleshooter - Sounds and volume - Step 5

Have you tried a factory reset?

  • If the preceding steps have not resolved your problem, try doing a so-called ‘factory reset’.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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