You have selected

Apple iPhone 5c iOS 10 Apple iPhone 5c iOS 10

Select another device

Apple iPhone 5c iOS 10 Troubleshooter Touchscreen and buttons

Apple iPhone 5c iOS 10
Apple iPhone 5c iOS 10 - Troubleshooter - Touchscreen and buttons - Step 1

Do you need help configuring your entry settings?

  • You can configure the settings for all related topics through the menu Settings > General, e.g. settings for Keyboard.
Apple iPhone 5c iOS 10 - Troubleshooter - Touchscreen and buttons - Step 2

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your iPhone 5c off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it.
  • See the below instructions.

Manual: Soft reset

Apple iPhone 5c iOS 10 - Troubleshooter - Touchscreen and buttons - Step 3

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Apple iPhone 5c iOS 10 - Troubleshooter - Touchscreen and buttons - Step 4

Have you tried a factory reset?

  • If the preceding steps have not resolved your problem, try doing a so-called ‘factory reset’.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

Previous Step 1 of 4 Next