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Apple iPad Pro 12.9 (1st gen) - iOS 9 Troubleshooter WiFi/Bluetooth

Apple iPad Pro 12.9 (1st gen) - iOS 9
Apple iPad Pro 12.9 (1st gen) - iOS 9 - Troubleshooter - WiFi/Bluetooth - Step 1

Are you experiencing a low Wi-Fi speed and/or hesitations in your connection?

  • It’s then advisable to optimise your Wi-Fi connection.
  • For information on how to improve your Wi-Fi connection in just a few easy steps, see the link below.

Link: Optimise your WiFi connection

Apple iPad Pro 12.9 (1st gen) - iOS 9 - Troubleshooter - WiFi/Bluetooth - Step 2

Do you need help setting up Wi-Fi on your device?

  • If you want to know how to connect to a Wi-Fi network for mobile internet, please refer to the instructions below.

Manual: WiFi settings

Apple iPad Pro 12.9 (1st gen) - iOS 9 - Troubleshooter - WiFi/Bluetooth - Step 3

Do you need help setting up a Bluetooth connection?

  • Note: iPhones can only connect to a limited set of devices.
  • For instructions on how to connect with a Bluetooth headset, see the product instructions.
Apple iPad Pro 12.9 (1st gen) - iOS 9 - Troubleshooter - WiFi/Bluetooth - Step 4

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your iPad Pro off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it. To do this, press the power button and the home key simultaneously, and hold these until the screen turns off.
Apple iPad Pro 12.9 (1st gen) - iOS 9 - Troubleshooter - WiFi/Bluetooth - Step 5

Are your experiencing problems ‘finding’ other Bluetooth devices?

  • To be able to connect to another Bluetooth device, you must make sure that it is ‘visible’.
  • Check the status of the other device; iPhones automatically become visible once Bluetooth has been activated.
Apple iPad Pro 12.9 (1st gen) - iOS 9 - Troubleshooter - WiFi/Bluetooth - Step 6

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Apple iPad Pro 12.9 (1st gen) - iOS 9 - Troubleshooter - WiFi/Bluetooth - Step 7

Have you tried a factory reset?

  • If the preceding steps have not resolved your problem, try doing a so-called ‘factory reset’.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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