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Apple iPad Pro 12.9 (1st gen) - iOS 9 Troubleshooter Calling and contacts

Apple iPad Pro 12.9 (1st gen) - iOS 9
Apple iPad Pro 12.9 (1st gen) - iOS 9 - Troubleshooter - Calling and contacts - Step 1

Do you need help configuring your contacts settings?

  • You can configure a variety of contact-related settings to your own preference. To do this, go to Settings, scroll down and choose Mail, Contacts, Calendars.
Apple iPad Pro 12.9 (1st gen) - iOS 9 - Troubleshooter - Calling and contacts - Step 2

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your iPad Pro off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it. To do this, press the power button and the home key simultaneously, and hold these until the screen turns off.
Apple iPad Pro 12.9 (1st gen) - iOS 9 - Troubleshooter - Calling and contacts - Step 3

Are you experiencing network coverage problems?

  • If your device fails to connect to the Proximus network automatically, we recommend you try it manually.
  • Note: Your device should connect to the network Proximus automatically. If the manual mode works but the automatic mode does not, please contact customer service.

Manual: Manually select a network

Apple iPad Pro 12.9 (1st gen) - iOS 9 - Troubleshooter - Calling and contacts - Step 4

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Apple iPad Pro 12.9 (1st gen) - iOS 9 - Troubleshooter - Calling and contacts - Step 5

Have you tried a factory reset?

  • If the preceding steps have not resolved your problem, try doing a so-called ‘factory reset’.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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