You have selected

Apple iPad Mini Retina iOS 9 Apple iPad Mini Retina iOS 9

Select another device

Apple iPad Mini Retina iOS 9 Troubleshooter Device slow or frozen

Apple iPad Mini Retina iOS 9
Apple iPad Mini Retina iOS 9 - Troubleshooter - Device slow or frozen - Step 1

Are you experiencing problems unlocking your device?

  • If you have made too many attempts to unlock your phone, or have forgotten the code, there are several methods for being able to use the device again. However there’s a significant chance that the device will have to be reset completely.
  • See the below instructions.

Link: Forgotten your iPhone’s access code

Apple iPad Mini Retina iOS 9 - Troubleshooter - Device slow or frozen - Step 2

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Apple iPad Mini Retina off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force the reboot. Press the power button and the central key simultaniously, and hold these until the screen turns off.
Apple iPad Mini Retina iOS 9 - Troubleshooter - Device slow or frozen - Step 3

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if is a new version of your software is available.

Manual: Install software update

Apple iPad Mini Retina iOS 9 - Troubleshooter - Device slow or frozen - Step 4

Have you tried a factory reset?

  • If the preceding steps have not resolved your problem, try doing a so-called ‘factory reset’.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

Previous Step 1 of 4 Next