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Apple iPad Air 2 iOS 9 Troubleshooter Touchscreen and buttons

Apple iPad Air 2 iOS 9
Apple iPad Air 2 iOS 9 - Troubleshooter - Touchscreen and buttons - Step 1

Do you need help configuring your entry settings?

  • You can configure the settings for all the related topics through the menu Settings > General, e.g. settings for Keyboard.
Apple iPad Air 2 iOS 9 - Troubleshooter - Touchscreen and buttons - Step 2

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Apple iPad Air 2 off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force the reboot. Press the power button and the central key simultaniously, and hold these until the screen turns off.
Apple iPad Air 2 iOS 9 - Troubleshooter - Touchscreen and buttons - Step 3

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if is a new version of your software is available.

Manual: Install software update

Apple iPad Air 2 iOS 9 - Troubleshooter - Touchscreen and buttons - Step 4

Have you tried a factory reset?

  • If the preceding steps have not resolved your problem, try doing a so-called ‘factory reset’.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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